Patient Rights

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Email : [email protected]

Patient Rights

Receive a copy of Patient and Family Dill of Rights and Responsibilities "at the earliest possible moment from reception or admission office or Nursing staff and if for any reason you cannot understand it, please contact Patient relation for help.
Receive comprehensive care given without discrimination by competent personnel that reflect consideration of your personal values, believe with effective us of time and as per MOH laws and regulations.
Expect emergency procedures to be carried out without delay.
Have the appropriate assessment and management of pain.
Participate in your Treatment Plan details including care Decisions & Process Be provided with information upon discharge of your continuing health care requirements and the means for meeting them
Refuse of Discontinue the treatment to the extent permitted by law, and to be informed of the potential consequences of any such action, and accordingly, you will sign for prepared for that.
Sign the necessary informed consent prior to the start of any Surgery, Invasive procedures, Anesthesia, Blood / Blood
Products Transfusion and High-Risk Procedures except in emergencies.
To know the hospital Mission and Vision
To know the Identity of your caregiver
To receive complete and current information from treating doctor "once Final Diagnosis is reached" regarding the diagnosis, treatment and potential benefit and drawbacks of proposed treatment, likelihood of successful treatment and possible problem related to treatment, in terms that you can understand (interpreter is available if needed) When it is not medically advisable the information pertaining to your condition shall be given on your behalf to your designated / legal representative.
To receive an appropriate explanation of the cost of your treatment
Voice complain regarding your care through the patient relation (Ext.3015) or through suggestions boxes.
The result will be given to you by patient relation as soon as possible.
To know the available source of care for your condition and other alternative treatment inside or outside the hospital
We support your choice If you are willing to do organs and tissues donation although we do not provide this service ", you can call the Saudi Center for organs donation, Tall free 8001245500 and you will receive the full information that supports your choice from the patient relation
Protect your privacy while receiving Services
Request the room transfer if another patient in the room unreasonably disturbing you and another room equally suitable for your care need is available.
Have all information, records pertaining to your medical care treated as confidential except as otherwise provided by law, or third - party contractual agreement.
Have your medical record confidential, protected from loss or misuse and read-only by individuals involved in your care or by individual authorized by the law of regulation.
Not to be involved in any Experimental, Researches, Donor program, or educational activities unless you have prior informed consent.
Safety and security rights:
To be provided with a safety mechanism surrounding your care within the framework established by the hospital.
To be provided with a safety mechanism for your valuables from loose when needed.
To be protected from physical, verbal or psychological assault.

Duties of patients and their families

You have responsibility to deal with hospital staff and other patients indecent manner and respect their privacy.
You are responsible to follow and respect the hospital rules and regulations such as:
a) Visiting Hours

b) Not bringing food from outside

c) Following safety and security instructions including :
You are responsible for the consequences of refusing the treatment.
You are responsible for keeping your appointment.
If you can 't keep the appointment, it is your responsibility to notify the appointment office as early as possible.
You assume the financial responsibility of paying for all services rendered either through third-party payers (your Insurance Company) or being personally responsible.
You have to respect and consider the priority for Emergency case
To avoid bringing valuable personal things to the hospital since the hospital is not responsible of saving them, but in the special condition, you can submit your valuable to the nurse taking care of your condition in the presence of security man after checking their ID.,
You should receive a copy of the patient 's valuable receipt to hand it over to the nurse staff to receive back your valuables.

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